Steam is a well-liked platform for enjoying video games on PC. It provides all kinds of video games, together with each free and paid titles. Typically, it’s possible you’ll buy a sport on Steam that you just later determine you don’t need. If this occurs, you possibly can request a refund.
Steam’s refund coverage could be very beneficiant. You’ll be able to request a refund for any sport that you’ve got performed for lower than two hours. You even have 14 days from the date of buy to request a refund. Moreover, you possibly can request a refund for any sport that’s faulty or doesn’t work as marketed.
To request a refund, you should contact Steam Assist. You are able to do this by clicking the “Assist” button on the high of the Steam consumer after which deciding on “Steam Assist.” Upon getting contacted Steam Assist, you can be requested to offer some details about the sport that you’re requesting a refund for. This info consists of the secret, the date of buy, and the rationale for the refund request.
Tips on how to Refund a Steam Sport
Observe these steps to refund a Steam sport:
- Contact Steam Assist
- Present sport info
- Choose refund purpose
- Submit refund request
- Await refund approval
- Obtain refund
- Test refund standing
- Contact help if wanted
Bear in mind that you’ve got 14 days from the date of buy and fewer than 2 hours of playtime to request a refund.
Contact Steam Assist
To contact Steam Assist, you should use the next strategies:
- Steam Consumer: Click on the “Assist” button on the high of the Steam consumer after which choose “Steam Assist.” This can open the Steam Assist web site in your default browser.
- Steam Web site: Go to the Steam Assist web site at https://assist.steampowered.com/ and click on the “Contact Assist” button.
- Electronic mail: You may as well contact Steam Assist by e-mail at steamsupport@valvesoftware.com.
Upon getting contacted Steam Assist, you can be requested to offer some details about the sport that you’re requesting a refund for. This info consists of the secret, the date of buy, and the rationale for the refund request.
You may as well connect screenshots or different documentation to your refund request. This may be useful if you’re requesting a refund for a faulty sport or a sport that doesn’t work as marketed.
Upon getting submitted your refund request, you’ll obtain an e-mail from Steam Assist confirming that they’ve obtained your request. Steam Assist will then overview your request and decide. You can be notified of the choice by e-mail.
In case your refund request is authorized, you’ll obtain a refund to the cost technique that you just used to buy the sport. The refund will sometimes be processed inside a number of days.
Present Sport Data
Whenever you contact Steam Assist to request a refund, you can be requested to offer some details about the sport that you’re requesting a refund for.
- Sport Identify: The complete title of the sport that you’re requesting a refund for.
- Date of Buy: The date that you just bought the sport. Yow will discover this info in your Steam buy historical past.
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Motive for Refund: Choose the rationale why you’re requesting a refund. Some widespread causes embody:
- The sport doesn’t work as marketed.
- The sport is flawed.
- You by accident bought the sport.
- You aren’t glad with the sport.
- Further Data: You may as well present any extra info that you just assume could also be useful to Steam Assist. For instance, if you’re requesting a refund for a faulty sport, you possibly can connect a screenshot of the error message that you’re receiving.
Upon getting offered the entire vital info, click on the “Submit” button to ship your refund request to Steam Assist.
Choose Refund Motive
Whenever you request a refund from Steam Assist, you can be requested to pick a purpose for the refund. The commonest causes for requesting a refund are:
- Sport doesn’t work as marketed: This purpose must be chosen if the sport doesn’t work as described on the Steam retailer web page. For instance, if the sport is lacking options that have been promised, or whether it is unplayable on account of bugs.
- Sport is flawed: This purpose must be chosen if the sport is flawed. For instance, if the sport crashes continuously, or if it corrupts your save recordsdata.
- Unintentional buy: This purpose must be chosen in the event you by accident bought the sport. For instance, in the event you clicked the “Buy” button by mistake, or in the event you bought the sport for the mistaken platform.
- Not glad with the sport: This purpose must be chosen if you’re not glad with the sport for another purpose. For instance, if you don’t just like the gameplay, or in the event you discover the sport to be too tough.
You may as well choose the “Different” choice in case your purpose for requesting a refund isn’t listed. Within the “Different” area, you possibly can present a quick rationalization of your purpose for requesting a refund.
Submit Refund Request
Upon getting chosen a refund purpose, you possibly can submit your refund request to Steam Assist.
- Evaluate your refund request: Earlier than you submit your refund request, just be sure you have reviewed the entire info that you’ve got offered. This consists of the sport title, the date of buy, the rationale for refund, and any extra info that you’ve got offered.
- Click on the “Submit” button: As soon as you’re glad that the entire info is right, click on the “Submit” button to ship your refund request to Steam Assist.
- Await a response: Upon getting submitted your refund request, you’ll obtain an e-mail from Steam Assist confirming that they’ve obtained your request. Steam Assist will then overview your request and decide. You can be notified of the choice by e-mail.
- Test your refund standing: You’ll be able to test the standing of your refund request by logging into your Steam account and going to the “Refund Historical past” web page. The “Refund Historical past” web page will present you a listing of your entire refund requests, together with the standing of every request.
In case your refund request is authorized, you’ll obtain a refund to the cost technique that you just used to buy the sport. The refund will sometimes be processed inside a number of days.
Await Refund Approval
Upon getting submitted your refund request, you will have to attend for Steam Assist to overview your request and decide. This course of can take up to some days, however it’s normally accomplished inside 24 hours.
When you are ready for a call, you possibly can test the standing of your refund request by logging into your Steam account and going to the “Refund Historical past” web page. The “Refund Historical past” web page will present you a listing of your entire refund requests, together with the standing of every request.
In case your refund request is authorized, you’ll obtain an e-mail from Steam Assist notifying you of the approval. Additionally, you will obtain a refund to the cost technique that you just used to buy the sport. The refund will sometimes be processed inside a number of days.
In case your refund request is denied, additionally, you will obtain an e-mail from Steam Assist notifying you of the denial. The e-mail will clarify the rationale for the denial. In the event you disagree with the choice, you possibly can contact Steam Assist to enchantment the choice.
Listed below are some ideas for rising the probabilities of your refund request being authorized:
- Present as a lot info as potential while you submit your refund request. This consists of the sport title, the date of buy, the rationale for refund, and any extra info that you just assume could also be useful.
- Be well mannered and respectful while you contact Steam Assist. This can enhance the probabilities of your request being authorized.
- In case your refund request is denied, you possibly can enchantment the choice by contacting Steam Assist. In your enchantment, you need to present extra info or proof to help your request.
Obtain Refund
In case your refund request is authorized, you’ll obtain a refund to the cost technique that you just used to buy the sport. The refund will sometimes be processed inside a number of days.
The precise time it takes to obtain your refund will rely in your cost technique. In the event you used a bank card, the refund will sometimes be credited to your bank card account inside 3-5 enterprise days. In the event you used a PayPal account, the refund will sometimes be credited to your PayPal account inside 24 hours.
Upon getting obtained your refund, you should use the cash to buy one other sport on Steam, or you possibly can withdraw the cash out of your cost technique.
When you’ve got not obtained your refund inside a number of days, you possibly can contact Steam Assist to inquire concerning the standing of your refund.
Listed below are some ideas for checking the standing of your refund:
- Log into your Steam account and go to the “Refund Historical past” web page.
- Discover the refund request that you’re excited about and click on on the “View” button.
- The “View” web page will present you the standing of your refund request. If the standing is “Refund Permitted”, then the refund has been processed and you need to obtain it inside a number of days.
Test Refund Standing
You’ll be able to test the standing of your refund request by logging into your Steam account and going to the “Refund Historical past” web page.
The “Refund Historical past” web page will present you a listing of your entire refund requests, together with the standing of every request. The standing of your refund request can be one of many following:
- Pending: Which means Steam Assist continues to be reviewing your refund request.
- Permitted: Which means your refund request has been authorized and the refund has been processed.
- Denied: Which means your refund request has been denied. The e-mail that you just obtained from Steam Assist will clarify the rationale for the denial.
- Failed: Which means there was an issue processing your refund. It’s best to contact Steam Assist to resolve the difficulty.
If the standing of your refund request is “Permitted”, then the refund has been processed and you need to obtain it inside a number of days. The precise time it takes to obtain your refund will rely in your cost technique.
If the standing of your refund request is “Denied”, you possibly can enchantment the choice by contacting Steam Assist. In your enchantment, you need to present extra info or proof to help your request.
Contact Assist if Wanted
When you’ve got any questions concerning the refund course of, or if you’re having issues receiving your refund, you possibly can contact Steam Assist.
- Test the Steam Assist web site: The Steam Assist web site has a wealth of details about the refund course of. Yow will discover solutions to continuously requested questions, in addition to directions on how one can submit a refund request.
- Contact Steam Assist by way of e-mail: You’ll be able to contact Steam Assist by way of e-mail at steamsupport@valvesoftware.com. Be sure you embody your Steam username, the secret that you’re requesting a refund for, and the rationale in your refund request.
- Contact Steam Assist by way of telephone: You’ll be able to contact Steam Assist by way of telephone at 1-888-569-7832. This telephone quantity is out there 24 hours a day, 7 days every week.
- Use the Steam Assist web site to submit a ticket: You may as well use the Steam Assist web site to submit a ticket. This can be a good choice in case you have a posh challenge that that you must focus on with Steam Assist.
Steam Assist is often very responsive, and they’re going to do their greatest that can assist you resolve any points that you’re having with the refund course of.
FAQ
Listed below are some continuously requested questions on how one can refund a Steam sport:
Query 1: How lengthy do I’ve to request a refund?
Reply 1: You could have 14 days from the date of buy to request a refund.
Query 2: What number of hours can I play a sport earlier than I can not refund it?
Reply 2: You’ll be able to play a sport for as much as 2 hours earlier than you possibly can’t refund it.
Query 3: What are the explanations for refunding a sport?
Reply 3: You’ll be able to refund a sport for any purpose, however some widespread causes embody:
- The sport doesn’t work as marketed.
- The sport is flawed.
- You by accident bought the sport.
- You aren’t glad with the sport.
Query 4: How do I request a refund?
Reply 4: To request a refund, that you must contact Steam Assist. You are able to do this by clicking the “Assist” button on the high of the Steam consumer after which deciding on “Steam Assist.” Upon getting contacted Steam Assist, you can be requested to offer some details about the sport that you’re requesting a refund for. This info consists of the secret, the date of buy, and the rationale for the refund request.
Query 5: How lengthy does it take to get a refund?
Reply 5: As soon as your refund request is authorized, you’ll obtain a refund to the cost technique that you just used to buy the sport. The refund will sometimes be processed inside a number of days.
Query 6: What if my refund request is denied?
Reply 6: In case your refund request is denied, you possibly can enchantment the choice by contacting Steam Assist. In your enchantment, you need to present extra info or proof to help your request.
Query 7: Can I refund a sport that I bought as a present?
Reply 7: Sure, you possibly can refund a sport that you just bought as a present. Nonetheless, the refund can be issued to the one who bought the sport, to not the one who obtained the present.
When you’ve got another questions on how one can refund a Steam sport, you possibly can contact Steam Assist for help.
Listed below are some ideas for rising the probabilities of your refund request being authorized:
Suggestions
Listed below are some ideas for rising the probabilities of your Steam refund request being authorized:
Tip 1: Present as a lot info as potential. Whenever you submit your refund request, be sure you embody as a lot info as potential. This consists of the sport title, the date of buy, the rationale for refund, and any extra info that you just assume could also be useful. For instance, if you’re requesting a refund for a faulty sport, you possibly can connect a screenshot of the error message that you’re receiving.
Tip 2: Be well mannered and respectful. Whenever you contact Steam Assist, be sure you be well mannered and respectful. This can enhance the probabilities of your request being authorized. Keep away from utilizing profanity or abusive language, and attempt to be understanding of the truth that Steam Assist representatives are simply doing their jobs.
Tip 3: Attraction in case your request is denied. In case your refund request is denied, you possibly can enchantment the choice by contacting Steam Assist. In your enchantment, you need to present extra info or proof to help your request. For instance, in case your refund request was denied since you had performed the sport for greater than 2 hours, you possibly can present proof that you just have been unable to play the sport on account of a technical challenge.
Tip 4: Be affected person. The Steam refund course of can take a while, so you will need to be affected person. Upon getting submitted your refund request, you’ll obtain an e-mail from Steam Assist confirming that they’ve obtained your request. Steam Assist will then overview your request and decide. You can be notified of the choice by e-mail.
By following the following tips, you possibly can enhance the probabilities of your Steam refund request being authorized. Nonetheless, you will need to do not forget that Steam Assist has the ultimate say on all refund requests.
When you’ve got any questions concerning the Steam refund course of, you possibly can contact Steam Assist for help.
Conclusion
Steam’s refund coverage could be very beneficiant, and it permits you to refund video games that you’re not glad with. Nonetheless, there are some restrictions on refunds. You’ll be able to solely refund video games that you’ve got performed for lower than 2 hours and that you’ve got bought inside the final 14 days. Moreover, you possibly can solely refund video games which are faulty or that don’t work as marketed.
In the event you meet these necessities, you possibly can request a refund by contacting Steam Assist. Steam Assist will overview your request and decide. In case your refund request is authorized, you’ll obtain a refund to the cost technique that you just used to buy the sport.
Bear in mind to be well mannered and respectful while you contact Steam Assist. This can enhance the probabilities of your refund request being authorized.
